1. Who we are
iCABS provides private-hire booking, dispatch and driver-management services in Liverpool and surrounding areas.
Contact:
Email: [email protected]
Phone: +44 7770 299995
Website: www.icabstravel.co.uk
2. Scope
This policy applies to the iCABS LPL Driver app, its authenticated WebView pages, related driver APIs, notifications and supporting server services. The app is intended only for authorised iCABS drivers. Driver accounts are created and managed by iCABS administrators.
3. Information we collect
| Category | Examples | Why we use it |
|---|---|---|
| Account and profile information | Name, driver ID, email address, telephone number, profile image, vehicle and licence details | Authentication, account administration, driver identification and regulatory compliance |
| Location information | Approximate and precise GPS location, accuracy, speed, bearing and timestamps | Booking allocation, live journey tracking, pickup coordination, navigation support, dispatch operations and driver safety |
| Booking and journey activity | Assigned jobs, accepted jobs, journey status, pickup/destination details, completed trips and driver availability | Delivering the dispatch and transport service |
| Financial and statement information | Driver fares, earnings, balances, Wallet transactions, payout history, verified payout bank details, cashout fees, payments and statements | Driver accounting, Wallet operation and payment administration |
| Messages and communications | Driver-dispatch chat, support messages and passenger-contact actions | Operational communication and support |
| Photos, files and documents | Profile photo, licences, insurance, MOT, vehicle documents and bank-statement proof used to verify a payout account | Driver onboarding, payout-account verification, account management and compliance checks |
| Device and app information | Firebase notification token, app version, installation identifier, approved-device status, IP address, browser or device type, crash logs and diagnostics | Notifications, device authorisation, account security, troubleshooting and service improvement |
| Login security records | Login time, result, IP address, installation identifier, GPS coordinates and accuracy, distance from the authorised area, and any administrator-approved exception | Preventing shared or stolen account access, investigating misuse and protecting passenger information |
4. Precise and background location
The app may use precise location while it is open to display the driver’s position, support live journeys and update authorised dispatch users.
Background Job Tracking is optional and off by default. When a driver manually enables it and grants “Allow all the time” location permission, the app may continue sending precise location while minimised, while the screen is off, or while another app such as Google Maps or WhatsApp is being used.
A persistent Android notification remains visible while background tracking is active and provides controls to reopen the app or stop tracking. Background tracking can be disabled at any time and stops when the driver logs out.
Current location may be visible to authorised iCABS dispatch and administration personnel for booking allocation, pickup coordination, active-journey monitoring and safety.
We may also request a fresh precise location when a driver signs in. This is used to check whether the login is within the authorised operating area. An authorised administrator can grant a time-limited exception where there is a genuine business reason.
5. How we use information
- Authenticate drivers and maintain driver accounts.
- Display, allocate and manage transport bookings.
- Track active drivers and journeys where enabled.
- Deliver job alerts and operational notifications.
- Provide earnings, Wallet balances, cashout requests, Tuesday payouts and driver statements.
- Verify a driver payout account before sending money and prevent unauthorised bank-detail changes.
- Support driver-passenger and driver-dispatch communication.
- Protect accounts, investigate misuse and meet legal or licensing obligations.
- Diagnose crashes, technical faults and performance issues.
6. Legal bases
Where UK data-protection law applies, we process information because it is necessary to provide and administer the driver service, comply with legal obligations, pursue legitimate operational and safety interests, or because the driver has made an optional choice such as enabling background tracking. Drivers may withdraw optional permissions through Android settings or the app’s Settings screen.
7. Who information may be shared with
We do not sell personal information and do not use driver information for targeted advertising.
Information may be made available to:
- Authorised iCABS dispatch, administration and support personnel.
- Passengers, only where necessary to complete a booking or communicate about a journey.
- Technology providers supporting hosting, databases, email/SMS, notifications, maps, navigation and security.
- Google services used by the app, including Firebase Cloud Messaging and Google Maps/Navigation functionality.
- Regulators, licensing authorities, law enforcement or professional advisers where legally required.
8. Data storage and retention
We retain information only for as long as reasonably necessary for driver operations, accounting, dispute handling, legal compliance, licensing obligations, security and backups. Different categories may have different retention periods. Login security records, including login GPS, are normally retained for at least 30 days and may be kept longer where needed to investigate an incident, establish legal claims or meet a legal or regulatory obligation. Bank-statement proof is access-restricted and retained only as long as reasonably needed for payout-account verification, fraud prevention, dispute handling or legal obligations. When information is no longer required, it is deleted, anonymised or securely archived where continued retention is legally necessary.
9. Security
We use reasonable technical and organisational safeguards, including encrypted HTTPS connections, authenticated access, role-based administration, approved-device controls, login-area checks, session revocation and protected server systems. A driver account is personal to the authorised driver and must not be shared. Drivers should report suspected misuse immediately.
10. Driver choices and permissions
- Location permissions can be reviewed or withdrawn in Android Settings.
- A fresh location may be required for a secure login. If it is not supplied, or the driver is outside the authorised area, login may be refused until iCABS grants an exception.
- Drivers can ask iCABS to review, approve or revoke a device associated with their account.
- Background Job Tracking can be turned off in the app or from its persistent notification.
- Notification permission can be disabled in Android Settings.
- Drivers may contact iCABS to correct profile information or request access, deletion or restriction where applicable.
11. Access, correction and deletion requests
Drivers may request access to, correction of, or deletion of personal information by emailing [email protected]. We may need to verify identity before acting.
Some records may need to be retained for legal, accounting, fraud-prevention, licensing, dispute or safety reasons. Where full deletion is not possible, access will be restricted and the reason will be explained.
Detailed deletion instructions are available at Driver account and data deletion.
12. Children
The app is for authorised adult private-hire drivers and is not directed to children.
13. International processing
Some technology providers may process information outside the United Kingdom. Where this occurs, we use appropriate contractual or legal safeguards as required.
14. Changes to this policy
We may update this policy when the app, law or our processing practices change. The current version will remain available at this URL with an updated date.
15. Contact us
Questions or privacy requests can be sent to:
iCABS Travel GB Limited
Email: [email protected]
Phone: +44 7770 299995